Contact Us

Contact Us

For questions about products, orders, shipping, returns, or other store-related matters, please contact our customer support team.

Business Information

Legal Business Name: Gansu Deze Tongtu Trading Co., Ltd.
Store Name: Mimuy

Email Support

Email: support@mimuy.com

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you efficiently.

Support Availability and Response Time

Email support requests are reviewed Monday through Friday. We typically respond within 1–2 business days. Messages received on weekends or public holidays may be answered on the next business day.

Returns

To request a return, contact us before sending any item. Please do not send a return to an address unless our support team has provided return instructions. For eligibility and timing, see our Return Policy.